Policies, agreements & compliance
Every policy governing privacy, AI use, clinical governance and platform conduct on ATC Connect, in one place.
Your agreement
Terms of Service
The agreement governing client use of the platform, bookings, and payments.
Read policy →Therapist Membership Agreement
Independent-practice terms for therapists on ATC Connect: pricing, membership fees, and obligations.
Read policy →Acceptable Use Policy
Permitted and prohibited use of the platform for clients and therapists.
Read policy →Code of Conduct
The professional and ethical standards expected of everyone practising through ATC Connect.
Read policy →Privacy & data
Privacy Policy
How personal and health information is collected, used, and protected.
Read policy →Cookie Policy
How cookies and similar technologies are used across the platform.
Read policy →Data Retention Policy
How long clinical, account, and financial records are kept and how they're disposed of.
Read policy →Data Breach & Incident Response
How suspected and confirmed breaches are assessed, contained, and notified.
Read policy →Subprocessors & Vendors
The third-party providers who may process personal or health information on our behalf.
Read policy →AI & clinical governance
Community & content
Feedback & accessibility
Complaints Policy
How to raise a concern, what happens next, and how to escalate.
Read policy →Whistleblower Policy
Confidential channels for reporting misconduct, and protections for genuine disclosures.
Read policy →Accessibility Statement
Our commitments and known limitations in making the platform usable for everyone.
Read policy →