Privacy & data

Privacy Policy

Last updated: July 2026

Draft — pending legal review. This page sets out our intended approach and is published for planning and product-development purposes. It is not yet a final, legally reviewed policy and should not be relied on as one.

1. Who this applies to

This policy covers clients booking sessions through ATC Connect, therapists using the platform to run their practice, and visitors to our public pages. ATC Connect is a product of Anytime Counselling Pty Ltd.

2. What we collect

Account details: name, email, phone, and login credentials.
Clinical information: intake responses, consent records, session notes, AI-assisted summaries, outcome measures, and any documents you upload.
Compliance information (therapists): registrations, insurance, qualifications, and membership records, including expiry dates.
Payment information: processed by our payment provider; we store transaction records and status, not full card numbers.
Usage information: device, browser, and interaction data used for security and service improvement.

3. How we use it

We use your information to deliver bookings, sessions, notes, and payments; to verify therapist compliance; to keep the platform secure; and to meet our legal obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

4. AI-assisted features

Where a therapist uses AI note-assist with your consent, audio is processed to text and then discarded; only the resulting draft note is stored, and it is reviewed and approved by your therapist before being finalised. See our AI Use & Disclosure Policy for full detail. Your clinical data is never used to train AI models.

5. Who we share it with

We do not sell personal information. We share it only with the therapist you book with, service providers who help us run the platform (see Subprocessors & Vendors), and where required by law.

6. Notes are never visible to the other party by default

A therapist’s clinical notes on a session are kept separate from anything shared with the client — clients see only what a therapist explicitly shares with them, such as attached homework resources.

7. Your rights

You can request access to, correction of, or a copy of your information at any time, subject to our retention obligations described in the Data Retention Policy.

8. Contact

Questions about this policy, or to make a request, contact privacy@anytimecounselling.com.au.