Clinical Governance & Mandatory Reporting
Last updated: July 2026
1. Duty of care
Each therapist on ATC Connect is responsible for the clinical care of their own clients, within the scope of their registration and training. ATC Connect provides the platform; it does not provide clinical supervision or direct care itself.
2. Confidentiality and its limits
Session content and clinical notes are confidential between a therapist and their client, with limited exceptions recognised under Australian law and professional obligations — including where there is a serious risk to the safety of the client or another person, or where disclosure is required by a court or statutory body.
3. Notes are never client-visible by default
Clinical notes are kept structurally separate from anything visible to a client. Clients see only what a therapist explicitly shares with them, such as attached homework resources — never the underlying session note itself.
4. AI-assisted documentation
Where AI assistance is used, the therapist remains the clinician of record and must review and approve all AI-drafted content before it is finalised. See our AI Use & Disclosure Policy for full detail.
5. Risk and safety documentation
Therapists are expected to document risk assessments and safety plans where clinically indicated, consistent with their own professional obligations and registration body guidance.
6. Supervision and escalation
Therapists are responsible for arranging their own clinical supervision as required by their registration. ATC Connect does not direct or oversee clinical decision-making.